✨ Update: ACH Payments Re-enabled with AIO Pay by Bank + Plaid

ACH payments are now available again through AIO Pay by Bank, powered by Plaid, providing a lower-cost alternative to card payments with improved bank verification and payment reliability.

Previously, ACH Direct Debit was disabled due to validation gaps that could allow invalid bank details to pass through and occasionally appear as successful transactions. This update introduces secure bank authentication through Plaid before payment authorization across Website Checkout and Customer Portal flows.

What’s New

• Re-enabled ACH / Pay by Bank payments

• Secure bank authentication and verification via Plaid

• ACH visibility controls for:

  • Website Checkout

  • Customer Portal / Payment Links

• Configurable maximum ACH transaction amount

• Improved payment accuracy and reduced ACH failures

Why It Matters

This update helps businesses:

• Reduce payment processing costs compared to card payments

• Minimize ACH returns and failed payments

• Reduce fraud and manual reconciliation work

• Gain more control over ACH availability by transaction size and checkout surface

Admin Controls

From Settings → Payments, users can:

• Enable or disable ACH payments

• Control where ACH appears

• Set a maximum ACH payment amount

If an order exceeds the configured limit, ACH will automatically be hidden during checkout.

Updated Customer Experience

Customers selecting ACH during checkout will:

1. Choose ACH / Pay by Bank

2. Authenticate their bank account through Plaid

3. Complete payment using a verified bank account

Changes from Previous ACH Experience

Not Included in This Release

• Enabling ACH per client from the AIO Pay Dashboard

Click here to read more.

✨ Update: Internal Notifications for Terminal & Phone Payments

What’s New

• Added internal payment notification emails for in-showroom terminal payments

• Added internal payment notification emails for phone payment transactions

• Enabled automatic notification delivery to configured recipients after successful payment capture

• Standardize payment notification behavior across supported AIO Pay payment methods

Behavior Updates

• Terminal and phone payments now trigger the same internal notification workflow as online card payments

• Salespeople and configured internal team members automatically receive payment confirmation emails after successful payment capture

• Existing notification settings now apply consistently across supported payment channels without additional setup

• Payment capture through terminals and phone flows now immediately updates internal team visibility

Why This Matters

• Reduces manual follow-up required to confirm successful payments

• Improves communication between sales, accounting, and logistics teams

• Helps teams continue order fulfillment faster after payment completion

• Creates a more reliable and consistent payment notification experience across supported payment methods

• Reduces operational gaps caused by missing payment confirmation emails

✨ Update: Structured Experience for Discontinued Product Pages

What’s New

• Added structured fallback experiences for discontinued Product Detail Pages (PDPs)

• Added clear discontinued product messaging directly on PDPs

• Added “Replaced by” product recommendations for discontinued items with known replacements

• Added curated similar product recommendations when no direct replacement exists

• Removed discontinued products from sitemap promotion while keeping pages accessible

Behavior Updates

• Discontinued PDPs no longer display empty or broken page experiences

• Users are now guided toward either replacement products or similar alternatives

• Only one primary recommendation section is shown to reduce confusion and competing suggestions

• Fallback recommendation content now loads immediately above the fold for faster engagement

• Only actionable products with valid purchase options or pricing CTAs are displayed in recommendation sections

Why This Matters

• Eliminates dead-end product browsing experiences

• Improves customer confidence and product discovery

• Helps users continue shopping instead of leaving the site

• Creates a cleaner and more consistent PDP experience

• Prevents outdated, discontinued pages from negatively impacting SEO

• Improves usability for customers, support teams, merchandising teams, and growth teams