✨ Update: Prevent Duplicate Payments Across POS, Customer Portal, and Website

What’s New

• Added duplicate payment protection across:

  • POS

  • Customer Portal

  • Website checkout

• The system now blocks additional payment attempts when:

  • A payment is already processing

  • An order has already been paid for

• Added clearer “payment is processing” handling during checkout and payment submission

Behavior Updates

• Payment buttons are temporarily disabled while payment is processing

• Users attempting a second payment during processing will see:

  • “Payment is being processed in another session.”

• Duplicate payment protection now works across:

  • Multiple browser tabs

  • Different devices

  • Different payment channels (POS, Customer Portal, Website)

• Users can retry payment immediately if the previous attempt fails, is canceled, or returns an error

• Refreshing or retrying will not create duplicate successful charges for the same order

Payment Flow Improvements

• Reduces accidental duplicate payments caused by:

  • Multiple tabs

  • Repeated clicks

  • Simultaneous payment attempts across channels

• Improves clarity when payments are actively processing

• Creates more predictable payment behavior across all supported payment experiences

Why This Matters

• Helps prevent duplicate charges for customers

• Reduces refund handling and reconciliation work

• Improves payment reliability and customer confidence

• Creates a more consistent payment experience across POS, Website, and Customer Portal

Additional Notes

• Most payments are complete within a few seconds

• If payment remains in processing for more than 1 minute, users can refresh the page and retry if needed

• This release does not introduce new payment methods or pricing changes

✨ Update: ACH Payments Re-enabled with AIO Pay by Bank + Plaid

ACH payments are now available again through AIO Pay by Bank, powered by Plaid, providing a lower-cost alternative to card payments with improved bank verification and payment reliability.

Previously, ACH Direct Debit was disabled due to validation gaps that could allow invalid bank details to pass through and occasionally appear as successful transactions. This update introduces secure bank authentication through Plaid before payment authorization across Website Checkout and Customer Portal flows.

What’s New

• Re-enabled ACH / Pay by Bank payments

• Secure bank authentication and verification via Plaid

• ACH visibility controls for:

  • Website Checkout

  • Customer Portal / Payment Links

• Configurable maximum ACH transaction amount

• Improved payment accuracy and reduced ACH failures

Why It Matters

This update helps businesses:

• Reduce payment processing costs compared to card payments

• Minimize ACH returns and failed payments

• Reduce fraud and manual reconciliation work

• Gain more control over ACH availability by transaction size and checkout surface

Admin Controls

From Settings → Payments, users can:

• Enable or disable ACH payments

• Control where ACH appears

• Set a maximum ACH payment amount

If an order exceeds the configured limit, ACH will automatically be hidden during checkout.

Updated Customer Experience

Customers selecting ACH during checkout will:

1. Choose ACH / Pay by Bank

2. Authenticate their bank account through Plaid

3. Complete payment using a verified bank account

Changes from Previous ACH Experience

Not Included in This Release

• Enabling ACH per client from the AIO Pay Dashboard

Click here to read more.

✨ Update: Internal Notifications for Terminal & Phone Payments

What’s New

• Added internal payment notification emails for in-showroom terminal payments

• Added internal payment notification emails for phone payment transactions

• Enabled automatic notification delivery to configured recipients after successful payment capture

• Standardize payment notification behavior across supported AIO Pay payment methods

Behavior Updates

• Terminal and phone payments now trigger the same internal notification workflow as online card payments

• Salespeople and configured internal team members automatically receive payment confirmation emails after successful payment capture

• Existing notification settings now apply consistently across supported payment channels without additional setup

• Payment capture through terminals and phone flows now immediately updates internal team visibility

Why This Matters

• Reduces manual follow-up required to confirm successful payments

• Improves communication between sales, accounting, and logistics teams

• Helps teams continue order fulfillment faster after payment completion

• Creates a more reliable and consistent payment notification experience across supported payment methods

• Reduces operational gaps caused by missing payment confirmation emails

✨ Update: Structured Experience for Discontinued Product Pages

What’s New

• Added structured fallback experiences for discontinued Product Detail Pages (PDPs)

• Added clear discontinued product messaging directly on PDPs

• Added “Replaced by” product recommendations for discontinued items with known replacements

• Added curated similar product recommendations when no direct replacement exists

• Removed discontinued products from sitemap promotion while keeping pages accessible

Behavior Updates

• Discontinued PDPs no longer display empty or broken page experiences

• Users are now guided toward either replacement products or similar alternatives

• Only one primary recommendation section is shown to reduce confusion and competing suggestions

• Fallback recommendation content now loads immediately above the fold for faster engagement

• Only actionable products with valid purchase options or pricing CTAs are displayed in recommendation sections

Why This Matters

• Eliminates dead-end product browsing experiences

• Improves customer confidence and product discovery

• Helps users continue shopping instead of leaving the site

• Creates a cleaner and more consistent PDP experience

• Prevents outdated, discontinued pages from negatively impacting SEO

• Improves usability for customers, support teams, merchandising teams, and growth teams

✨ Update: Payment Protection & Processing Experience

What’s New

• Added safeguards to prevent duplicate payments across POS, Customer Portal, and Website

• Improved payment flow to clearly indicate when a transaction is in progress

• Enabled safe retry for failed payments without risk of duplicate charges

• Standardized payment behavior across all channels

Behavior Updates

• Users can no longer submit multiple payments for the same order while a payment is in progress or already completed

• Payment actions (e.g., “Pay” button) are temporarily disabled during processing

• Users receive clearer feedback when a payment is underway

• Failed payments can be retried safely without creating duplicate successful charges

Why This Matters

• Reduces risk of double charges and associated refunds

• Minimizes operational overhead for reconciliation and support

• Improves accuracy in payment reporting

• Creates a more reliable and predictable payment experience across all touchpoints

✨ Update: Signature Flow – Terms & Conditions Display

What’s New

• Terms & Conditions (T&C) are now displayed before the signature step in the website checkout flow
  

  

• Applies when “Collect Signature” is enabled in POS settings
  

  

• Support for Special Terms (brand or condition-based) with priority over General Terms
  

  

Behavior Updates

• T&C are dynamically determined based on cart contents:

  • If any product has Special Terms → Special Terms will be shown

  • If multiple products have Special Terms → all relevant Terms will be displayed

  • General Terms are used only when no Special Terms are available

• T&C are applied per product/brand scope, even within the same order

• Duplicate T&C documents are automatically prevented from being displayed

Why This Matters

• Ensures customers review the correct agreement before signing
  

  
  

• Reduces inconsistency in multi-product scenarios

• Improves alignment between checkout flow and applied purchase conditions

✨ Update: Brand Lead ETA (Freight Rules + Surcharges)

What’s New

• Improved ETA calculation across the website and POS using:

  • Stock availability

  • Vendor lead time

  • Freight ETA

  • Delivery zone (local vs non-local)

• Freight-related delivery fees are now applied and displayed more accurately during ordering

• New vendor configuration: “Ship Directly to Customer” to control fulfillment flow

Behavior Updates

• ETA is now calculated consistently across:

  • In-stock vs vendor-fulfilled items

  • Local vs non-local deliveries

• Vendor fulfillment path impacts ETA:

  • Direct shipping → excludes warehouse inbound time

  • Warehouse routing → includes inbound handling time

• Freight fees are applied for qualifying scenarios (e.g., non-local delivery) and shown in both the Website and the POS

• Multi-item / multi-vendor orders may include combined vendor-based surcharge calculations

• Reporting reflects the same ETA and delivery fee logic used during checkout and order creation

Why This Matters

• Improves consistency and predictability of delivery timelines

• Ensures delivery fees are applied more accurately

• Aligns checkout, POS, and reporting with the same fulfillment logic 

✨ Feature Update
💳 Safer Payments with 3D Secure (3DS)

We’ve added an extra layer of security to card payments with 3D Secure (3DS) across all platforms, helping protect transactions and reduce fraud.

What this means for you:

✅ More secure card payments with an added verification step
🛡️ Reduced risk of fraudulent transactions and chargebacks
🔄 Better protection through bank verification (when applicable)
💻 Applies across Website, Customer Portal, and POS transactions

Customers may now see a quick verification step (such as OTP or banking app approval) during checkout. Once completed, payments will continue as usual.

A safer way to pay, with minimal impact on the checkout experience. 🚀

⚙️ Important Notes

• This update is automatically applied to all clients

• The verification step may not appear on every transaction (depends on bank/card rules)

• If verification fails, the payment may be declined or require a retry

🧩 Current Limitations

• 3DS cannot be enabled/disabled per client at this stage

• No configuration available yet via the dashboard

• Per-client control is planned for a future update

✨ Feature Update

💳 Google Pay is Here

Customers can now pay with Google Pay on both your website checkout and Customer Portal — making checkout faster and more convenient.

What this means for you:

• ✅ A new easy payment option for customers

• 🧾 Orders and payments are saved correctly in your system

• 📱 A smooth checkout experience on desktop and mobile

• 📊 Clear reporting to see how Google Pay is performing

A quicker way to pay, with everything running smoothly behind the scenes. 🚀

🧾 Pricing Updates

We’ve updated the pricing for several appliance brands. Below is the consolidated summary

✨ Feature Updates

⚙️ Settings – Bulk Actions for Install, Promos & Protection Plans

We’ve added bulk actions on the Install settings page, letting users archive/unarchive, and toggle Website or POS visibility for multiple items at once—streamlining onboarding and reducing repetitive work. Bulk archive is now available for Promos, and bulk delete is supported for Protection Plans.

👉 Click here to learn more about Bulk Action for Install, Promos & Protection Plans.

📊 Data Update

🧾 Pricing Updates

We’ve updated the pricing for several appliance brands. Below is the consolidated summary