Enable Same-Day Void for Credit Card Payments Prior to Settlement (No Processing Fees)

Request the ability to void or refund credit card transactions on the same day, prior to processor settlement, without incurring credit card processing fees.

Currently, once a credit card payment is captured in AIO, reversing the transaction results in a refund that includes non-recoverable processing fees. This creates unnecessary cost exposure in common operational scenarios such as duplicate charges, immediate order cancellations, pricing corrections, or customer-initiated changes shortly after payment.

Many leading payment processors support same-day void functionality that cancels the authorization or capture before settlement, eliminating processing fees entirely. For example, Authorize.net allows merchants to void transactions that have not yet been settled, effectively reversing the charge without any processor fees being applied. This is standard behavior across multiple gateways and is considered a baseline merchant-friendly feature.

Business Impact

• Reduces avoidable processing fees on legitimate same-day reversals

• Improves operational efficiency for customer support and accounting teams

• Aligns AIO’s payment handling with industry-standard processor capabilities

• Enhances merchant trust and cost transparency

• Improves customer experience by enabling immediate, clean reversals

Proposed Behavior

• If a credit card transaction has not yet settled, allow a “Void Transaction” action instead of a refund

• Voided transactions should fully cancel the charge and avoid processor fees

• Once settled, standard refund behavior would continue to apply

Industry Reference
Authorize.net supports same-day transaction voids prior to batch settlement, allowing merchants to cancel transactions without incurring processing fees. This functionality is widely adopted and expected in modern payment workflows.

Priority
High – Direct financial impact and frequent real-world use case for merchants