Order Page: Refund Undo Option + Returns Management Safeguards

Sometimes we pick the wrong refund type (e.g., Manual Entry Credit Card instead of Customer Credit).
Example: Refunded $250 on Order #10234 to a card by mistake; needed store credit instead.

What we need

  • Show an Undo button for 3–5 minutes after a refund.

  • Undo should reverse accounting entries and let us choose the correct method.

  • Keep item/delivery statuses unchanged.

  • Disable “Mark as Resolved” during the undo window and log the undo.

Request: Please add a short-window Refund Undo on the Order page so we can quickly fix wrong refund methods without cleanup work.

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Upvoters
Status

Scoping

Board
💡

Feature Request

Tags

Quotes & Orders

Date

6 months ago

Author

Katie Bange

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