✨ Update: Payment Protection & Processing Experience

What’s New

• Added safeguards to prevent duplicate payments across POS, Customer Portal, and Website

• Improved payment flow to clearly indicate when a transaction is in progress

• Enabled safe retry for failed payments without risk of duplicate charges

• Standardized payment behavior across all channels

Behavior Updates

• Users can no longer submit multiple payments for the same order while a payment is in progress or already completed

• Payment actions (e.g., “Pay” button) are temporarily disabled during processing

• Users receive clearer feedback when a payment is underway

• Failed payments can be retried safely without creating duplicate successful charges

Why This Matters

• Reduces risk of double charges and associated refunds

• Minimizes operational overhead for reconciliation and support

• Improves accuracy in payment reporting

• Creates a more reliable and predictable payment experience across all touchpoints