✨ Update: Prevent Duplicate Payments Across POS, Customer Portal, and Website

What’s New

• Added duplicate payment protection across:

  • POS

  • Customer Portal

  • Website checkout

• The system now blocks additional payment attempts when:

  • A payment is already processing

  • An order has already been paid for

• Added clearer “payment is processing” handling during checkout and payment submission

Behavior Updates

• Payment buttons are temporarily disabled while payment is processing

• Users attempting a second payment during processing will see:

  • “Payment is being processed in another session.”

• Duplicate payment protection now works across:

  • Multiple browser tabs

  • Different devices

  • Different payment channels (POS, Customer Portal, Website)

• Users can retry payment immediately if the previous attempt fails, is canceled, or returns an error

• Refreshing or retrying will not create duplicate successful charges for the same order

Payment Flow Improvements

• Reduces accidental duplicate payments caused by:

  • Multiple tabs

  • Repeated clicks

  • Simultaneous payment attempts across channels

• Improves clarity when payments are actively processing

• Creates more predictable payment behavior across all supported payment experiences

Why This Matters

• Helps prevent duplicate charges for customers

• Reduces refund handling and reconciliation work

• Improves payment reliability and customer confidence

• Creates a more consistent payment experience across POS, Website, and Customer Portal

Additional Notes

• Most payments are complete within a few seconds

• If payment remains in processing for more than 1 minute, users can refresh the page and retry if needed

• This release does not introduce new payment methods or pricing changes